{"id":2724,"date":"2023-05-22T15:20:10","date_gmt":"2023-05-22T13:20:10","guid":{"rendered":"https:\/\/www.peris.es\/about-peris\/frequently-asked-questions\/"},"modified":"2024-10-24T12:14:37","modified_gmt":"2024-10-24T10:14:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.peris.es\/en\/about-peris\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions about Insurance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are committed to providing exceptional customer service and addressing any questions our clients may have about their insurance policies. We listen carefully to their concerns to provide clear and accurate responses, understanding that well-informed clients feel more secure. Our goal is to ensure that clients are confident and satisfied with their insurance, allowing them to focus on what really matters, knowing they have the necessary protection and support for any eventuality. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWant more information? We'll call you. <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a car insurance policy that I pay every 6 months (in March and September). When does my insurance expire? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

According to the Insurance Contract Law, the validity of an insurance policy is for an annual, renewable period, regardless of whether the payment is semi-annual, as in your case.<\/em>
The validity period of your insurance is specified in the policy provided by your insurer, typically for one year starting from the contract date.<\/em>
The expiration of your semi-annual payment and the date it is charged at the bank is a different matter from the policy’s validity period.<\/em>
Additionally, please note that if you wish to change your insurance company, you must provide formal notice to your current insurer at least 2 months before the policy expires.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am going to buy a new car and sell the old one. I spoke with my insurer, and they told me I cannot cancel the contract because it is annual. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It depends a little on the insurance company where you have the insurance, but actually the insurances are annual contracts, so if you want to cancel it before the expiration date the company does not allow it.<\/em>
In case of sale, and depending on the insurer, they give you the option to stop the insurance for a period of time in case you buy another vehicle and, by insuring it with them, they take advantage of the pending premium.<\/em>
But really, if you find another offer in another company, they have no obligation to cancel and return the money, nor to adjust the rate to the premium of the competition.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received a life insurance quote for death and Total Permanent Disability, but they can't provide the price with taxes included. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When requesting a quote from any insurer or broker, they are required to provide the price including taxes, so you know the exact amount to pay. Regarding taxes, as an estimate, 0.0075% applies to the Consorcio (on the highest insured capital) and 0.05% applies to the net premium. <\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI was involved in an accident, and the other person was fully responsible. My car was declared a total loss, and after negotiating, we reached an indemnity agreement. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Regarding the payment, insurance policies are annual, and even if the company offers installment options, the full amount must still be paid. If the customer had paid the full premium upfront, no refund would be issued, so the installment plan still requires payment. <\/em>
Sometimes insurance companies may deduct the outstanding payment from the claim settlement, but this depends on the company. It\u2019s recommended to discuss it with your insurer. Since the policy is annual, even if paid in installments, the company is within its rights to legally pursue the remaining premium if unpaid. <\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEven though your policy has been renewed until October 2023 and you're paying quarterly, insurance contracts are annual. Even if you provide two months' notice, you're still obligated to pay the entire annual premium. The installment payment plan does not change the annual commitment of the contract. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Insurance Contract Law establishes that the insurance policies contracted have a duration of one year, regardless of whether the payment is made in installments.<\/em>
Even if you give two months’ notice prior to the charge of the next bill, the contract is annual, so you are obliged to pay the full premium corresponding to the annuity.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI had a home insurance policy with my mortgage bank but decided to switch due to high costs. My new company sent a cancellation notice three months in advance. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If the cancellation letter was signed by the policyholder, included the policy number and the insurer’s name, and the insurance company received it within the legal timeframe for contract cancellation, the company would be obliged to refund any payments collected.<\/em>
The letter must always be addressed directly to the insurance company, not to intermediaries, regardless of who handles the administrative process of sending the letter.<\/em>
In the case of a mortgage, the bank may require insurance with rights assigned to them in case of fire damage to the property. However, they cannot mandate a specific insurance company; the choice is up to the policyholder, unless there is a signed agreement stating otherwise between both parties to use a particular company (which we are unaware of in this case).<\/em><\/p>\n

If any steps have not been properly completed or any information is missing from the email (e.g., if your bank did not send the letter in time, even if they said they did), the insurance company could still charge the premium.<\/em><\/p>\n

In these cases, it’s best to try to reach an agreement with the insurance company.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEach year the cost increases, and I don't receive any bonuses even though I haven't had any accidents. Several days have passed, and I'm unsure if it's right to return the payment. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u2022 The letter sent by the insurance company is merely informational, and there is no obligation to send it.<\/p>\n

\u2022 You have 55 days to return the payment, but the insurance company may legally claim the amount if there was no notice given 2 months before the policy’s expiration.<\/p>\n

\u2022 Regarding premium increases, insurers typically apply a no-claims bonus that doesn\u2019t exceed 50%. Once this percentage is reached, the premium will not decrease further, as insurance rates increase annually due to technical regulations and inflation adjustments (IPC), even if the bonus is applied.<\/p>\n

\u2022 Our recommendation is to have a good-faith discussion with your insurer, pointing out that you have found more affordable options with other companies, and try to negotiate a reduction in your premium for commercial reasons.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy query concerns a comprehensive car insurance policy I requested, but it was issued as third-party coverage, including the full additional benefits package.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Regarding your issue, we inform you that all insurance companies have a customer service department. We recommend you file a claim explaining your reasons or contact the consumer protection office for further assistance.<\/p>\n

In any case, if it may interest you, we have previously addressed the topics of **”How to switch insurance companies”** and **”What happens if I want to cancel insurance mid-year”** on our blog. You might find this information useful for your situation.<\/p>\n

Since this is an alternative your company suggested, make sure you have the necessary information on how to proceed if needed. We encourage you to review your insurer\u2019s advice and the steps to follow when switching or canceling insurance mid-year.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have insurance with (insurer). My son, who is under 25, is the policyholder, and I am listed as the only driver and owner. I want to add my son as an occasional driver. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In response to your query, we can inform you that in all companies, when the driver is under a certain age, they must be listed as the primary or occasional driver to be covered. Simply being listed as the policyholder does not ensure coverage. Additionally, the specific conditions of each policy will indicate which drivers are or are not covered. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn June, my car insurance was renewed, but this month my car broke down, and I will deregister it to buy a new one under the company\u2019s name, while the previous one was personal. Can I request a refund for my insurance, or at least transfer it to the new company vehicle? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each insurance company has its own process for these situations. Typically, when a vehicle is deregistered due to sale, the policy is suspended, and the remaining premium is kept for insuring another vehicle for the same policyholder. In your case, it’s unclear if you or the company will be the policyholder for the new vehicle. We recommend contacting your insurer to clarify their specific procedures and whether they offer this option. <\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Need more information or have any questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet in touch with us!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions about Insurance We are committed to providing exceptional customer service and addressing any questions our clients may have about their insurance policies. We listen carefully to their concerns to provide clear and accurate responses, understanding that well-informed clients feel more secure. Our goal is to ensure that clients are confident and satisfied […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2642,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2724","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/pages\/2724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/comments?post=2724"}],"version-history":[{"count":0,"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/pages\/2724\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/pages\/2642"}],"wp:attachment":[{"href":"https:\/\/www.peris.es\/en\/wp-json\/wp\/v2\/media?parent=2724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}